Troubleshooting is the process of determining the cause of a computer's problems. Any questions are usually accompanied by answers. Users solve problems by following the solutions, depending on the type of the problems. In reality, troubleshooting is a type of problem that can be solved in a specific area. Except for other electronic devices, computers and ICT devices need more troubleshooting than other electronic devices. One explanation may be that we have been using it for a long time. As a consequence, users should be comfortable with general troubleshooting.